Terms and Conditions

Customer Care

We source and bring in products with the trusted, world renowned brands with best quality toys we believe. However, if the products you received is damaged, broken or in any condition that you perceive it a damaged goods. Please contact us for a replacement, refund or exchange. Refund & exchange can be done within 7 days upon receiving goods and must be returned with the original packaging and sealed/ unopened condition.

Privacy & Safety

We keep customer details safely and WILL NOT use customer details for third party marketing purposes or reselling them for whatsoever reasons. As we are one of the Shopify store, we don't handle your credit card details ourselves. The credit card payment is processed with Shopify Payment provider we known as "Shopify Pay" which handle your details under the SSL and safest payment encryption process. The customer's information is encrypted and securely stored on Shopify's PCI compliant servers.  

Wholesale Inquiries

Please contact us at admin@dreampiece.com.au if you want to buy our products in bulk quantities and for reselling purposes. Thank you.

Standard Shipping

Standard Shipping time is between 2-7 business days depending on your location and some rural areas may takes longer time to deliver. (Extended lead-time during Covid-19 or peak seasons, including Christmas & new year.)

Own Collection

Yep we do offer Free Collection at The Basin, 3154. For more details on how-tos, kindly follow these simple steps to checkout with Own Collection.